Frequently Asked Questions
Find answers to common questions about our products and services
Our products are formulated with a focus on gentleness without compromising effectiveness. We use premium ingredients in carefully balanced formulations that work harmoniously with your skin's natural processes. Every product is designed to deliver visible results while maintaining your skin's comfort and balance.
Yes, our entire range is formulated with sensitivity in mind. We avoid harsh ingredients and focus on gentle, effective formulations that are suitable for most skin types, including sensitive skin. However, we always recommend patch testing new products before full application.
Standard shipping typically takes 5-7 business days. We also offer express (2-3 days) and overnight shipping options. Orders over $75 qualify for free standard shipping. All orders are processed within 1-2 business days.
We offer a 30-day return policy for unopened products in their original packaging. If you're not completely satisfied with your purchase, contact our customer service team to initiate a return for a full refund or exchange.
No, GentisCare does not test on animals. We are committed to cruelty-free practices and work only with suppliers who share this commitment.
Store your GentisCare products in a cool, dry place away from direct sunlight. Keep products closed when not in use to maintain their efficacy and freshness.
Yes, our products are designed to work together harmoniously. For best results, follow the recommended order: cleanse, treat (serums), and moisturize. If you have specific concerns, feel free to contact us for personalized recommendations.
You can reach our customer support team via email at hello@gentiscare.com or by phone at +1 (555) 123-4567. Our support hours are Monday-Friday 9AM-6PM EST, and Saturday 10AM-4PM EST.
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